The customer service sector has a wide range of career prospects. The course provides the opportunity to gain basic and intermediate customer service skills and the knowledge needed for a career in customer service, or any job that involves dealing with customers.

The students work towards industry recognised qualifications, as well as in-house certificates for those who require a more basic approach to working with the public. The students work in the College office as well as attending work experience to enable them to transfer their skills to real situations, this helps to gain evidence towards their NVQ.

Level 1

  •  Communicate using customer service language
  •  Follow the rules to deliver customer service
  •  Maintain a positive and customer-friendly attitude
  •  Adapt your behaviour to give a good customer service impression
  •  Do your job in a customer friendly way
  •  Recognise and deal with customer queries, requests and problems
  •  Take details of customer service problems

Level 2

  •  Communicate using customer service language
  •  Follow the rules to deliver customer service
  •  Give customers a positive impression of yourself and your organisation
  •  Deal with customers face to face
  •  Deliver customer service on your customer’s premises
  •  Resolve customer service problems
  •  Deliver customer service to difficult customers
  •  Develop customer relationships